Privacy Policy
1. Introduction
MonkMails ("MonkMails", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use this website, email service, and any related products or services (collectively, the "Service").
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
Depending on how you use the Service, we may collect personal information including:
- your name, email address, date of birth, password, and other information provided when creating an account;
- recovery information, such as an alternative email address or recovery phone number if you choose to provide one;
- information about your use of the Service, including account activity, login history, and feature usage;
- technical information, including your IP address, browser type, operating system, device information, and diagnostic data;
- information you provide when contacting our customer support team; and
- information collected through cookies and similar technologies, as described in this Privacy Policy.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- create an account;
- use our website;
- communicate with us;
- request customer support; or
- interact with our services.
We also collect certain information automatically through cookies, device information, and similar technologies.
Where permitted by law, we may also collect information from other sources where reasonably necessary to provide or protect the Service.
4. How We Use Your Personal Information
We use your personal information to:
- provide and maintain the Service;
- create and manage your account;
- authenticate your identity where necessary;
- improve the performance, functionality, and security of the Service;
- communicate with you about your account, customer support requests, security notifications, and other important service-related updates;
- send newsletters, product updates, feature announcements, and other marketing communications where you have subscribed or where permitted by applicable law. You can unsubscribe from marketing communications at any time;
- respond to your enquiries, feedback, and other requests;
- detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
- comply with legal and regulatory obligations; and
- enforce our Terms and Conditions.
5. Disclosure of Personal Information
We respect your privacy and do not sell your personal information to third parties.
We may disclose your personal information:
- to trusted service providers who help us operate, maintain, secure, and improve the Service;
- where required or authorised by law;
- where necessary to investigate or respond to suspected unlawful activity, fraud, or security incidents;
- in connection with a merger, acquisition, business restructuring, or sale of assets; or
- where you have provided your consent.
We take reasonable steps to ensure that service providers handling personal information on our behalf are subject to appropriate privacy and security obligations.
6. Overseas Disclosure
Some of our service providers may be located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle your information in a manner consistent with the Australian Privacy Principles or as otherwise required by applicable law.
7. Data Security
Protecting your information is an important part of how we operate.
We use reasonable technical, administrative, and organisational safeguards to help protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These safeguards may include secure encryption technologies, access controls, authentication measures, system monitoring, and other security practices designed to protect our systems and users.
While we take reasonable steps to safeguard personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Cookies and Similar Technologies
We use cookies and similar technologies to help our website operate efficiently, remember your preferences, understand how visitors use our Service, and improve your overall experience.
Cookies are small text files that are stored on your device when you visit a website. They help us recognise your browser, remember certain settings, and provide features that make the Service easier to use.
Depending on how you interact with our Service, we may use:
- Essential cookies to enable core website functionality and account security.
- Performance and analytics cookies to help us understand how our website and services are used so we can improve performance and user experience.
- Preference cookies to remember your settings and personalise certain features.
- Functional cookies to support features that enhance the operation of the Service.
We may use analytics services provided by trusted third-party providers to help us understand how our website and services are used, monitor performance, and improve the user experience. These providers may use cookies or similar technologies to collect information about website usage.
We do not use cookies to sell your personal information or to share your personal information with third parties for their own advertising purposes.
Most web browsers allow you to manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some features of the Service.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate, incomplete, or outdated personal information;
- withdraw consent where processing is based on your consent;
- request information about how your personal information is handled; and
- make a privacy complaint if you believe your information has not been handled in accordance with applicable privacy laws.
We will respond to requests within a reasonable period and in accordance with applicable legal requirements.
10. Data Retention
We retain personal information only for as long as it is reasonably necessary to provide the Service, fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
11. Children's Privacy
MonkMails is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are a parent or legal guardian and believe that a child has provided us with personal information without the required permission, please contact us. Where appropriate, we will take reasonable steps to investigate the matter and delete the information in accordance with applicable law.
If you are under 18 years of age, you should use the Service only with the permission of a parent or legal guardian, as described in our Terms and Conditions.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business operations. The latest version of this Privacy Policy will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a privacy complaint, please contact us.
MonkMails
Email: info@MonkMails.com
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).